Stay human in a digitizing world: how to build connecting and meaningful customer experiences – by citizenM

This session will be in English.

The success of citizenM is built on 5 key pillars. The genuine, human service is our unique selling point. This is reflected during the hotel stay, where the ambassadors really are our superpower. And this works! However, the hotel stay is just one of the steps in our customer journey. And in the meantime, digital transforms hospitality as well. So at citizenM we’re on a journey: mix the power of ambassadors with digital possibilities. This creates opportunities for citizenMs customer service  – citizenConnect – to be the extension of the hotel stay experience. Curious to hear more about our journey so far: lessons learned, achievements, challenges and next steps? Evelien van Damme is also keen to hear your tips and suggestions!

If you have any questions about this session, you can contact